terms and conditions

Welcome to Mercylink Marketplace Limited (“we,” “our,” “us”). These Terms and Conditions govern your use of our website www.mercylinkstore.com and the purchase of products from Mercylink Marketplace Limited  by accessing our website or making a purchase, you agree to be bound by these terms. 

1. Acceptance of Terms

By using the Site or placing an order, you confirm that you are at least 18 years old or have parental/guardian consent. We reserve the right to modify these terms at any time. Updates will be posted on this page,and continued use constitutes acceptance of the revised Terms.

2. Account Registration

To place an order, you may need to create an account. You agree to provide accurate, current, and complete information. You are
responsible for maintaining your account security and all activities under your account. If you believe your account has been compromised, contact us immediately at [email protected]

 3. Orders and Payments

• Order Process: By placing an order, you make an offer to purchase the selected products. We reserve the right to accept or reject any order.
• Payment: All payments are securely processed via third-party providers, including flutterwave. You authorize us to charge the payment method provided for the full order amount, including taxes and shipping.
• Pricing: Prices are in NGN and may change without notice. Errors will be communicated before order processing.

4. Shipping and Delivery

• Methods & Costs: Shipping options and costs are calculated at checkout.
• Delivery Times: Estimated delivery times vary and are not guaranteed.
• Tracking: Tracking numbers are provided once orders ship.

5. Returns, Refunds, and Cancellations

• Refunds are issued only for incorrect, damaged, or defective items. Digital products (e-books) are non-refundable once delivered.
• Refund requests must be made within 7 days of delivery via [email protected]
• Orders once placed, may be cancelled within 2 hours of placing your orders.  After that, cancellations are not allowed.

6. Privacy and Security

We respect your privacy and protect personal information. Please see our Privacy Policy for details on data collection, use, and storage.

7. User Conduct

By using the Site, you agree to:

• Comply with all laws and regulations
• Not engage in unlawful or fraudulent activity
• Not disrupt or damage the Site’s functionality
• Not upload harmful software

We may suspend or terminate access for violations.

8. Intellectual Property

All content on the Site, including text, images, logos, and software, is protected by copyright, trademark, and other intellectual property laws. You may not reproduce or distribute content without permission.

9. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages, including lost profits or data. Our total liability is limited to the
amount paid for the product(s) in question.

10. Indemnification

You agree to indemnify and hold harmless Mercylink Marketplace Limited, its officers, employees, agents, and partners from any
claims, losses, or expenses arising from your use of the Site or violation of these Terms.

11. Dispute Resolution

Disputes arising from these Terms will be resolved through binding arbitration. You waive the right to a jury trial and agree to resolve disputes individually, not as part of a class action.

12. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our control, including natural disasters, strikes, acts of
terrorism, or government actions.

13. Governing Law

These Terms are governed by the laws of the Federal Republic Of Nigeria

14. Contact Information

For questions, support, or refund requests:

• Email: [email protected]